Before making changes, you need clarity. The Drive360
Operational Assessment provides a complete picture of how
your dealership actually operates—not how you think it
operates.
We analyze communication flows, system integrations, customer identity
continuity, ownership structures, and revenue-at-risk patterns across your
entire operation.
The result: A detailed understanding of where opportunities are being lost,
where processes are breaking down, and what specific actions will deliver the highest operational impact.
"We thought we knew where our problems were. The
assessment revealed blind spots we didn't even know existed—
and gave us a clear path forward."
— General Manager, Multi-Location Group
2–3 weeks from kickoff to final delivery
$7,500 one-time engagement
Comprehensive report with 30/60/90-day roadmap
Minimal disruption to daily operations
The Operational Assessment is designed for dealership leadership who
recognize that visibility is the foundation of effective management.
You're managing multiple systems and sensing that opportunities are slipping through the cracks, but you don't have clear visibility into where or why.
You need consistency across locations, but each store operates slightly differently. Understanding operational variance is critical.
You're considering new systems, changing processes, or restructuring operations. Before making major changes, understand your baseline.
Every dealership faces operational challenges. The assessment identifies your specific pain points and provides actionable solutions.
You suspect calls are being missed, but you don't know how many or why
The same customer exists as multiple records across different systems
When something goes wrong, it's unclear who was responsible
Your systems claim to integrate, but data doesn't flow as expected
Customers wait too long for responses, but you don't know where delays occur
You know you're losing revenue, but can't pinpoint where or how much
A comprehensive operational analysis delivered over 2–3 weeks with minimal disruption to your daily operations.
Complete audit of all customer communication channels: phone, email, text
Analysis of customer identity continuity across all systems and platforms.
Clear documentation of who owns what— from initial contact through sale and service.
Quantification of revenue loss due to operational inefficiencies and process breakdowns.
Evaluation of how well your systems actually communicate with each other.
Prioritized action plan with specific recommendations and expected outcomes.
All findings are compiled into a comprehensive report delivered in both presentation and detailed documentation formats. Includes
executive summary, detailed findings by component, visual data representations, prioritized recommendations, and implementation
guidance.
The report is designed for both executive review and operational implementation—balancing strategic insight with tactical detail.
A structured 2–3 week process designed to minimize disruption while
maximizing insight.
Initial consultation with leadership team to understand operational priorities, system architecture, and specific concerns.
Deep dive into operational data across all systems. Monitoring communication patterns, analyzing customer records, and mapping workflows.
Compilation of all findings, identification of priority issues, and development of recommendations with impact projections.
Executive presentation of findings followed by detailed report delivery and Q&A session with leadership team.
One-time engagement fee
Most dealerships identify revenue-at-risk opportunities worth 10–50x the
assessment investment within the first 90 days of implementation. The assessment
pays for itself through a single recovered lost opportunity.
Finally understand what's actually happening in your operation—not what you assume is happening.
A prioritized roadmap that focuses effort on the highest-impact improvements first.
Make operational decisions based on data and analysis, not guesswork and vendor promises.
Clear documentation of who's responsible for what—eliminating confusion and finger-pointing.
Use the roadmap to guide your internal
team's improvement efforts. The
assessment gives you everything needed to
implement changes yourself.
Best for dealerships with strong internal resources
and technical capabilities.
Engage Drive360 for ongoing operational
intelligence through our Managed
Intelligence Retainer service.
Continuous monitoring, monthly summaries, and
quarterly strategic reviews keep your operation
optimized.
Implement some recommendations
internally while engaging Drive360 for
specific areas requiring specialized support.
Most dealerships choose this flexible approach—
maintaining control while leveraging expertise
where needed.
The assessment is a standalone engagement. There's no expectation or requirement to work with Drive360 beyond the initial analysis. Our goal is to provide clarity—what you do with that clarity is entirely your decision.
Start with a brief consultation to determine if the Drive360 Operational
Assessment is right for your dealership.
By submitting this form, you agree to be contacted by Drive360 regarding your assessment request.
Common questions about the Drive360 Operational Assessment
Minimal disruption. Most data collection happens passively through system monitoring. We'll need 2–3 hours of leadership team time for interviews and the final presentation. Your team continues normal operations throughout.
Yes, read-only access to your CRM, DMS, phone system, and other operational platforms is required. We sign comprehensive NDAs and maintain strict data security protocols. Access is revoked immediately upon assessment completion.
That's perfectly fine. The assessment provides clarity about your current state. When you're ready to act, you'll have a detailed roadmap. Many dealerships complete the assessment months before beginning implementation.
Yes. Multi-location assessments receive volume pricing. Contact us to discuss your specific situation and receive a customized proposal.
We've worked with dozens of automotive systems. If we haven't encountered your specific platform, we'll determine compatibility during the consultation call. In rare cases where integration isn't feasible, we'll recommend alternative approaches.
We stand behind our work. If after the kickoff consultation you determine the assessment isn't providing value, we'll refund the full amount minus the initial consultation time. This has never happened—but the option exists.
Absolutely. The assessment deliverable is designed to be actionable whether you implement internally, hire us for ongoing support, or use a different vendor. You own the findings and roadmap completely.
