Each service is designed to deliver clarity, accountability, and sustained operational intelligence. We don’t sell software—we provide visibility into what’s actually happening in your dealership.
Drive360 services are built on a simple principle: clarity before change.
Most dealerships are sold solutions before understanding their actual problems. We reverse that approach—starting with comprehensive assessment, then alignment, then sustained intelligence.
Every engagement is vendor-agnostic, dealer-side focused, and designed to work within your existing operational structure without disrupting your team’s workflow.
We work for you, not vendors. No commissions, no hidden agendas.
We optimize what you have, recommend only when necessary.
35+ years in dealership operations, not just consulting theory.
We work behind the scenes—your team's workflow stays intact.
Comprehensive analysis of your dealership’s
operational state. Identify blind spots, fragmentation issues, and revenue-at-risk areas.
Dealerships experiencing unexplained revenue loss or missed opportunities
Operations teams struggling with system fragmentation and data silos
Leadership seeking clarity on operational health before making technology decisions
Dealership groups needing baseline operational intelligence across multiple locations
Identify where customer calls, texts, and emails fall through the cracks
Identify where customer calls, texts, and emails fall through the cracks
Map ownership chains and identify where responsibility is unclear
Model revenue-at-risk from operational blind spots and system gaps
Call routing effectiveness analysis
Response time measurement by channel and department
Missed opportunity identification (abandoned calls, unanswered inquiries)
Handoff point failure detection between teams
Customer record matching across CRM, DMS, service, and phone systems
Duplicate detection and consolidation recommendations
Contact information normalization analysis
Customer journey fragmentation mapping
Customer-to-employee assignment tracking review
Responsibility chain documentation and gap identification
Handoff point clarity assessment
Accountability structure recommendations
Missed opportunity cost calculation
Customer attrition risk assessment
Operational efficiency impact projection
Recovery potential estimation
Quick wins (30 days): Immediate fixes with high impact
Foundation building (60 days): System alignment and process optimization
Strategic initiatives (90 days): Long-term infrastructure improvements
Success metrics and monitoring recommendations
Comprehensive assessment report with executive summary, detailed
findings, revenue-at-risk analysis, and prioritized 30/60/90-day
roadmap.
Includes 90-minute presentation to leadership team and one month of follow-
up consultation to support implementation.
The assessment provides a clear operational baseline and roadmap. From there, you have options:
Use the roadmap to guide your own team's improvements
Move to ongoing monitoring and quarterly strategic reviews
Handle some initiatives internally while Drive360 manages others
Continuous monitoring, monthly executive
summaries, identity oversight, and quarterly
strategic alignment sessions.
Dealerships committed to sustained operational excellence
Leadership teams wanting ongoing visibility without data overload
Operations that have completed assessment and need continuous intelligence
Multi-location groups requiring centralized operational oversight
Continuous tracking of operational health indicators across all systems
Communication flow monitoring (calls, texts, emails, chats)
Response time tracking by department and channel
Identity continuity verification
Ownership assignment validation
Concise intelligence reports delivered to leadership—no dashboards to interpret
Operational health score and trend analysis
Key issues identified with context and severity
Revenue impact assessment
Recommended actions prioritized by impact
Ongoing customer identity continuity management across all platforms
New duplicate detection and resolution recommendations
Contact information consistency monitoring
Cross-system customer journey validation
Data quality improvement tracking
In-depth review sessions with leadership to assess progress and adjust strategy
90-day retrospective and trend analysis
Strategic initiative progress review
Technology roadmap adjustment recommendations
Next quarter priority setting
Leadership always knows operational health status without digging through data
Problems identified before they impact revenue or customer experience
Continuous optimization based on real operational data, not assumptions
Clear ownership chains maintained across all customer interactions
Month-to-month engagement. Cancel anytime with 30 days notice.
We earn your business every month through value delivered.
Most clients continue indefinitely because operational intelligence becomes
essential to decision-making—but you're never locked in.
Dealer-side Tekion ARC support. Unlike vendor
support, we work for you—ensuring adoption,
cross-department alignment, and executive
translation.
Tekion ARC is a powerful platform, but vendor-provided support has inherent limitations.
Their Partner Success Managers work for Tekion—they're incentivized to maximize
adoption of Tekion features, not necessarily to optimize your dealership's operations.
A Private PSM works for you. We advocate for your operational needs, translate executive
priorities into platform configuration, and ensure Tekion ARC serves your business—not
the other way around.
When vendor recommendations conflict with operational reality, we advocate for your needs —not platform features.
Not juggling 20 other dealerships. Focused on your operation with priority response times.
We bridge gaps between sales, service, parts, accounting, and management—ensuring platform adoption serves all departments.
Translate technical platform capabilities into business outcomes leadership cares about.
When issues arise with Tekion, we manage escalation on your behalf—cutting through vendor support bureaucracy.
Department-by-department usage analysis
Feature utilization tracking and optimization recommendations
Training gap identification and coordination
Resistance point resolution
Sales-to-service handoff optimization
Parts-to-service integration management
Accounting reconciliation workflow support
BDC and sales floor coordination
Monthly leadership briefings on platform ROI
Feature request evaluation and prioritization
Strategic roadmap alignment with Tekion product updates
Investment justification for additional modules or features
Direct escalation channel to Tekion product and support teams
Issue tracking and resolution follow-up
Workaround development for critical issues
Platform update impact assessment and communication
Workflow automation identification and implementation
Custom field and form optimization
Reporting and dashboard customization
Integration management with third-party tools
Tekion ARC is a significant investment. A Private PSM ensures you
maximize ROI by optimizing adoption, preventing misconfigurations,
and advocating for your operational needs.
Most dealerships underutilize their DMS because vendor support is spread too
thin. We ensure your investment delivers full value.
When technology serves operational goals, we
implement it. 3CX phone system deployment with
full integration into your operational intelligence
framework.
Most dealership phone systems are black boxes—calls come in, calls go out, but visibility into what's actually happening is minimal. 3CX is different.
Every call tracked, recorded, and analyzed —no blind spots
Connects with CRM, DMS, and operational intelligence systems
Connects with CRM, DMS, and operational intelligence systems
Adapts to your workflow instead of forcing workflow changes
Current system audit and pain point identification
Call flow mapping and optimization recommendations
Integration requirements documentation
User requirements gathering across all departments
Server setup and configuration (cloud or on-premise)
Extension and user account creation
Call routing and IVR configuration
Voicemail and call recording setup
CRM screen pop integration for caller identification
Call logging to customer records in DMS/CRM
Operational intelligence dashboard integration
Real-time call monitoring and analytics feeds
End-user training by department
Administrator training for ongoing management
Custom documentation and quick reference guides
On-demand video training library
30-day post-launch support included
System monitoring and performance optimization
Optional managed support retainer available
Quarterly system health reviews
We implement technology only when it serves clear operational goals. Here's how we ensure technology enablement stays outcome-driven:
3CX implementation only follows operational assessment that identifies phone system as a priority
If another phone system better serves your needs, we'll recommend it—even if we don't implement it
Success measured by operational improvements, not feature adoption
Phone system must integrate with operational intelligence framework—no isolated systems
3CX is powerful, but it's not a magic bullet. We implement it only when
operational assessment identifies phone system visibility as a gap—
and we ensure it integrates seamlessly with your existing operational
intelligence framework.
If your current phone system is adequate, we'll optimize it instead of replacing
it. Technology serves operations, not the other way around.
Choose the engagement that matches your current operational needs and goals.
